Please reach us at support@tuhme.com if you cannot find an answer to your question.
Orders received before 12:00 PM and is available in the store ordered from, will be delivered the same day.
Orders place after 12:00 PM will be delivered the next day even on Saturday and Sunday once desired store/boutique is open for business.
Because our service delivers items to your door, our shopper will be waiting outside of your home or job, giving you 15-20 minutes to try on items, the item/items you do not want to purchase will be returned back to the store/boutique by our shopper.
Because of the service we offer, the items can only be kept during try on, the rest you do not desire to purchase is then handed back to our shopper.
After trying on the items, you can pay the Tuhme shopper using a Square reader payment device.
Underwear and undergarments cannot be returned once it’s tried on.
If you encounter unexpected delays, Tuhme provides a 10-minute grace period for meeting our shopper for either a delivery or return.
If you expect to be late for a delivery or return, please contact us at support@tuhme.com at least 2 hours in advance.
Cancellations made at least 24 hours before your scheduled delivery time qualify for eligibility.
Tuhme shopper is not permitted to enter your residence under any circumstances. If a Tuhme shopper attempts to enter your residence, please contact Tuhme immediately at support@tuhme.com. Or 646-588-9916.
If the store doesn't have the items you want, you could try another store, or look for alternative products that serve a similar purpose. Or reach out to support@tuhme.com
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